Contact us

ADDRESS

Hermitage, TN

SHIPPING POLICY

Items will ship in 1-2 weeks. Custom items will ship on a case-by-case basis. Feel free to email us with questions.

US orders
USPS Priority shipping (2-3 business days)

International (outside the U.S.) Orders
If you are an International customer, any duties and taxes will be the responsibility of the buyer. Our default shipping method for International orders will be USPS First Class International, which can take from 2-5 weeks or more. This DOES NOT INCLUDE TRACKING, DOES NOT INCLUDE INSURANCE and DOES NOT INCLUDE DELIVERY CONFIRMATION. If you would like any of these add on options YOU NEED to UPGRADE to USPS Express Int'l (5 business days) or USPS Priority Int'l shipping (6-10 business days). Please let us know prior to purchase if you would like to upgrade so we can arrange a PayPal invoice for the additional cost. 

 

PLEASE NOTE that we are NOT responsible for lost, stolen or undelivered packages. If you’d like to insure your shipment via USPS, please contact us prior to ordering. ALL LOST, STOLEN OR RETURNED packages paid without insurance are the responsibility of the buyer. In the rare event of a USPS failure, please contact them with any questions or concerns.

WHOLESALE

Interested in selling Eliza Dean in your boutique? Please click on our wholesale form and we will get back to you as soon as we can. 

Refunds and Exchanges

**There are no refunds or exchanges on custom orders**


Exchanges
Buyer is responsible for return shipping charges. Items must be in new condition and not used/worn. Items must be postmarked for return shipping with 7 days of receipt. 

Returns
Buyer is responsible for return shipping. Items must be postmarked for return shipping within 7 days of receipt. We reserve the right to refuse a refund or exchange on items that show clear signs of wear and tear. Full refunds will be issued upon receipt and approval of return. 

 

Non-Refundable costs include
Rush order fees, Custom work, Deposits, Taxes and duties for international customers

If you have any questions, please feel free to contact us.

 

TERMS & CONDITIONS

FREE SHIPPING on every order +$100

Interested in selling Eliza Dean in your boutique?

Check out the wholesale tab for more info. 

 

© 2015 Eliza Dean

 

All Fall Inspiration photos © Abby Elizabeth Photography

 

All others © Sarah McAffry

 

 

 

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